Frequently Asked Questions (FAQ):
If you have problems using Dragon or getting unexpected results, look here for possible solutions. (Links will open as Nuance Web Articles)
- If nothing happens when you speak
- Troubleshooting your microphone
- If Dragon displays an error message
- If performance is slow
- If the audio quality is low
- If commands are being recognized as text
- If you have problems using Web application support
- If you need to reinstall Dragon Web Extension
- If dictation is not recognized correctly
- If your Bluetooth microphone doesn't connect with the Dragon
- If you have trouble with a Roaming User Profile
- If you need to increase the archive for a Roaming user profile
- If Dragon can't export a Vocabulary associated with a Roaming User Profile
- If Dragon couldn't run tasks to improve speech recognition
- If dictation is restricted or disabled in a particular application
- If an error occurs while you are performing a microphone check
- Dragon can't interpret the selected audio file.
If the issue is not resolved
Employees with registered accommodations: Please get in touch with [email protected] before contacting the Nuance Vendor directly about your SNHU (Southern New Hampshire University) Dragon Anywhere Account.
Students who use Nuance Dragon Products (Personal/Individual Assistive Technology):
- Nuance will only provide free text support within the first 90 days of purchase.
Nuance will charge a fee for technical support when contacting the support line. - For questions on retail purchases of "Dragon Professional for individuals," call 770-702-6014.
- Availability: Monday-Friday, 9 am to 8 pm (EST)
- When contacting the support line, please have the following information available:
- Account information (name and email).
- Serial number (license key number).
- Device type (mobile, tablet, MAC, PC, model number).
- Type and model of the microphone.